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Combating Corruption with Mobile Phones

The project was initiated by the Program on Liberation Technology at Stanford University as a collaborative venture in 2012 with CORD as the implementing partner in India. A set of digital tools and practices were built to improve last-mile accountability in public service delivery, with a focus on the rural poor. The project demonstrated promise and it has been decided to scale up the project. The first four years (2012-16) were focused on designing and testing tools for last-mile accountability. After several iterations, the project arrived at a toolkit that could be used by CSOs to (1) Make public services more transparent to the beneficiaries (2) Collect timely feedback from the beneficiaries for grievance redressal (3) Analyse data proactively to identify problems and (4) Build a community to redress grievances collectively.

The key goal of the present phase of the project is to scale with limited overheads by drawing inspiration from the franchising movement. So in the four years (2017 2021), the project aims to scale substantially and to create a social business model with revenue streams that could sustain the work in the future. The focus is to build up infrastructure and processes that will allow the project team to work with a large number of partners with limited overheads per partner. There are in-built components in the project for monitoring progress and impact evaluation. These are detailed in the research activities.

The present phase of the project is a collaboration between CORD and several other NGOS and independent researchers. This is financially supported by the Tata Trusts.

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